Something went wrong with my child’s AFO/ bar. How do I get a replacement?

We’re sorry to hear your AFO or bar isn’t working quite right.

When contacting us about a broken item, please provide the following information:

  • Patient’s name
  • Date your product was received (if known)
  • If a broken shoe: Provide a description of the broken component, size of show, left or right (buckles to the inside of the foot) and lot number. You can find this information on the tag inside of the shoe (pull down the white insole). The bottom line of the tag is the size, along with an L (left) or R (right) and a number, followed by Lot Number and a series of letters or numbers. 
  • If a broken bar: Described the broken component and size (if known).
Return Policy